14-Day Refund Policy
14 Days. Zero Risk. Full 100% Refund.
We want you to love using ApexMouse every single day. If the app doesn't dramatically improve your mouse scrolling and productivity on macOS, you are entitled to a full 100% refund within 14 calendar days of your purchase. No complicated forms, no interrogation, and no hassle.
1. The Guarantee Details
When you purchase an ApexMouse license (either the Solo Lifetime License or the 5-Mac Family Bundle), your purchase is protected by our 14-Day Money-Back Guarantee.
You can request a refund for any reason whatsoever, including:
- The software did not meet your expectations or did not suit your particular workflow.
- Incompatibility with an unusual or proprietary peripheral / gaming mouse firmware.
- You accidentally made a duplicate purchase or selected the wrong bundle.
- You simply changed your mind.
2. How to Request a Refund
Getting a refund is fast and straightforward. You can choose either of the following two methods:
Option A: Support Form or Direct Email (Fastest)
Submit a request via our Support Form or send an email to apexmousesupport@gmail.com with the topic "Refund Request". Please include your:
- Order Number or Receipt Number (found in your confirmation email).
- The email address used during purchase.
- Your license key (optional, but speeds up lookup).
Our support team will process your refund within 24 business hours.
Option B: Via Gumroad Receipt
In the order confirmation receipt sent to your email by Gumroad (our Merchant of Record):
- Click the "View content" or "Manage membership/order" link in your Gumroad email receipt.
- Visit your Gumroad Library, find ApexMouse, and click "Contact" to request a refund.
- Our team will authorize and release your 100% refund immediately.
3. What Happens When a Refund is Processed
Once a refund is authorized:
- License Deactivation: Your license key will be marked as refunded on Gumroad's license validation server.
- Software Behavior: The next time ApexMouse checks your license status, it will detect the refund and gracefully revert to the free tier (or expired trial). Your local profiles and settings remain intact on your Mac in case you choose to re-license in the future.
- Payout Timeframe: Funds are automatically credited back to your original payment method (Credit/Debit Card, PayPal, or Apple Pay). Depending on your bank or card issuer, funds typically reflect in your account within 3 to 7 business days.
4. Chargebacks & Bank Disputes
We kindly ask that if you have an issue with your purchase, you contact us directly via our Support Desk (apexmousesupport@gmail.com) before initiating a formal chargeback with your credit card company or bank.
Because we guarantee an unconditional 100% refund within 14 days, contacting us takes only minutes and results in an immediate return of your funds, whereas formal bank chargebacks freeze the funds and can take 60 to 90 days for banks to review and resolve.
5. Outside the 14-Day Window
Refund requests submitted after 14 calendar days from the purchase date are generally non-refundable. However, if you encounter an irremediable technical bug or severe macOS compatibility failure that our engineering team cannot resolve, we review such cases on an individual, fair basis.
6. Questions & Customer Support
Have a question about your order, license key, or refund status? We are always here to help:
ApexMouse Customer Support Desk
Email: apexmousesupport@gmail.com
Operating Hours: Monday – Friday (9:00 AM – 6:00 PM UTC)
Average First Response Time: Under 6 hours